Resume Transaction - offramp

Incase the transaction wasn't completed or failed for any reason, the transaction can still be taken up at a later point of time.

Note: In case a transaction times out and the user initiates a new transaction, the same merchantRecognitionId will be passed back to ensure seamless reconciliation at the merchant's end. This allows the merchant to easily track and reconcile transactions, even if they are initiated multiple times by the same user.

Transactions may occasionally fail due to various reasons such as:

• Timed Out

  • If the user is unable to complete the payment within the given timeframe.

  • If the user inadvertently inputs an incorrect amount.

If a transaction fails, it can be resumed by following these steps:

1. Visit the onramp.money site and select Sell Crypto from the BUY/SELL CRYPTO dropdown menu.

   
2. Click on the hamburger menu icon (three horizontal lines) to access the main menu.

   
3. From the main menu, select Sell History.

   
4. Locate the failed transaction, which should be highlighted in red. Click on the transaction to proceed.

   
5. Click on Resume Transaction to continue the process.

   
6. If you wish to change the amount of cryptocurrency you'd like to sell, you can do so now. After confirming the amount, click Proceed. (optional)

   
7. Select your preferred method of transfer (through non-custodial wallet or Binance exchange or TronLink extension), then click OK, Got It to proceed.

   
8. Verify the bank account details, and. click on Proceed.

   
9. Click Connect Wallet to proceed.

   
10. Choose the wallet that you will use to prove your ownership by signing a message.

    
11. Authenticate to prove your ownership, by signing the prompted message

    
12. If the crypto has already been sent, click Add Tx Hash. If not, click Send Crypto to proceed.

    
13. Confirm the transaction to continue. Note: From this point on, the rest of the process is automated by Onramp.

    
14. The on transaction usually will be reconciled by Onramp in less than a minute.

    
15. Upon reconciliation, the crypto will be converted into fiat currency.

    
16. A bank withdrawal will be initiated and the funds will be credited to your bank account.