Resume Transaction - onramp

Incase the transaction wasn't completed or failed for any reason, the transaction can still be taken up at a later point of time.

Note: In case a transaction times out and the user initiates a new transaction, the same merchantRecognitionId will be passed back to ensure seamless reconciliation at the merchant's end. This allows the merchant to easily track and reconcile transactions, even if they are initiated multiple times by the same user.

A transaction can usually fail due to:

• Timed out ->

  • incase the user is unable to complete the payment within the allocated time.

  • incase the user accidentally enters incorrect amount.

A simple guide on how to pick up the transaction

• click on the Transaction history (Page symbol)
• You can find the transaction that failed, which would be colour coded in red. Click on the transaction to proceed
• click on the Resume Transaction, to continue the process.
• Incase the payment was not done due to - Time out click on the desired payment option UPI or IMPS to continue further. - Incorrect amount entered, click on Edit and enter the correct amount and proceed to clicking on Claim Payment.